Every day I witness epic #fails related to the use of social media to market brands, failures to achieve increased sales, to shift perception, to communicate effectively and it is so very frustrating.
Right now I am sitting on the social media marketing sidelines, and to a larger extent the whole strategic planning for the brands involved. Efforts that, oh gosh I wish I was driving – and not being in the driver’s seat is giving me the same level of nausea I get whenever I am a passenger. And, mind you, this is not about my ego and or desiring to stand in the spotlight because every MarComm professional knows that our place is in the background making things happen. But still.
On more than one occasion in every professional communications person’s lifetime can be heard a refrain similar to ‘I’m sorry. “You don’t know what you don’t know.” I should have listened to you.’ Ultimately ‘decision makers’ who always seem to think they know best because, well, they are in charge, who undermine the expressed goals of their business strategies based solely upon ego rather than knowledge and there’s absolutely nothing to be done about it. Being right is no consolation. It doesn’t matter what the vertical is. It doesn’t matter who didn’t listen and whose advice was ignored. When the net result realises something far less than what could have been strategically planned for, and was tactically possible to deploy, the underlying reason for the shortfall is either about ego and/or competency.
Photo credit: standard.co.uk
A short while ago London witnessed the most perfect deployment of advance marketing in my recent memory – and yes, it went viral. Funny how washboard abs on a man wearing leather briefs and gladiator sandals will attract attention, get people talking, ENGAGE with the brand. And that is the point of marketing, isn’t it?
Through a friend I heard recently that his point of contact (a marketing person) bemoaned the fact that the owner of her company held disdain for the expenditures associated with marketing and communications, he just couldn’t find value in these activities. As I listened I thought the same thing I have for 30 years, this isn’t ‘if you build it, he will come’. Today (as ever) word of mouth fostered by strategic communications is what drives revenue. Sometimes it’s subtle, sometimes it is an activity so in-your-face that people gasp out-loud, and often times it is (rather mundane) variations on thoughtfully developed core messaging – but it is always about positioning, brand alignment, and amplification which garners engagement. Simple? Right? Ah, not so much so. Because the other critical piece of this is while a marketing and communications professional knows that they are not an engineer or a doctor for some reason other professionals all think they can “do” our jobs as well as we do.
On another note my business partner Ken Herron and I are the #IstraKT team competing in the #ShareIstria campaign being run by the Istrian Tourist Board for a €10,000 prize (and yes, bragging rights). The only analytics that actually count for us (or any of the teams) are those generated during our respective week of the contest (in our case this is the last week of the campaign starting in Rovinj, Croatia 25 – 31 July). Of course we’d be delighted for you to follow our adventures under the hashtag #IstraKT (on Twitter, Instagram, G+, Facebook, Periscope and our blogs) on Twitter we are @kenherron @teresafritschi and our new business is @commarglo. We haven’t begun to deploy the various components of our plan. For now our efforts are only pre-marketing ones. That is not so say we haven’t netted results – we have, impressive results by anyone’s standards.
The following represents ONLY engagements realised to date (not actual Tweets, not delivery to accounts, not impressions, not blog posts read, Pinterest shared, no Facebook Shares or Likes – well you get the idea) from 24 April 2015, when we entered to qualify as contestants in the ShareIstria contest, to 11AM on 11 July 2015 and were pulled from analytics.twitter.com for each of our accounts.
435 @commarglo (after years of discussing it we finally decided to make our business relationship ‘formal’ and legally incorporate on 29 June)
It should be noted I am not the metrics geek of our team, but we have earned FourteenThousandTwoHundredSixtyFive engagements under the #ShareIstria hashtag for our three accounts on Twitter in SeventyEightDays.
Remember this ‘us’ not fully deployed, this is us sitting on the social media marketing sidelines, queued and waiting for our turn to engage. Let’s assume that the conversion rate of these engagements is 2% – meaning that eventually 285.3 people (not factoring in traveling companions) will actually visit Istria, Croatia as a result of our pre-marketing efforts. There, according to Lonely Planet, they will spend on average €316.82 per day (sorry, our messages aren’t targeting the backpacker market segment) and let’s “just” consider our time as the average visit – 7 days – thus adding (at minimum) over €633,000.00 to Istria’s tourism revenues. I feel really good about that.
In the meantime pull your own numbers. Not close to these? Challenge your social media agency or internal team to do better for you and your business and 90 days to up their results. Not happy after that? You know how to find us – @commarglo.
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